TROUBLESHOOTING COMPUTER ISSUES
IDENTIFYING HARDWARE SOFTWARE NETWORK PROBLEMS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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A technique used to get and gather more information about system and issues in order to solve it. Questions could be open-ended or closed.
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Direct Questioning
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Fault log
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Cost constraints
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Software Diagnostics
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Explanation:
Detailed explanation-1: -Open-ended questions are questions that do not provide participants with a predetermined set of answer choices, instead allowing the participants to provide responses in their own words. Open-ended questions are often used in qualitative research methods and exploratory studies.
Detailed explanation-2: -Open-ended questions are broad and can be answered in detail (e.g. “What do you think about this product?"), while closed-ended questions are narrow in focus and usually answered with a single word or a pick from limited multiple-choice options (e.g. “Are you satisfied with this product?” → Yes/No/Mostly/Not quite).
There is 1 question to complete.