ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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____ is devised a 14-point plan to summarize his philosophy on quality improvement.
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Philip B. Crosby
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Kaoru Ishikawa
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Armand Feigenbaum
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W. Edwards Deming
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Explanation:
Detailed explanation-1: -Deming said that effective management and a commitment to quality were needed to combat these seven deadly diseases. He emphasised the importance of communicating quality messages to all staff and building a belief in total quality management.
Detailed explanation-2: -The 14 points Deming developed are: Create constancy of purpose: Businesses should strive for continuous improvement, look for long-term solutions, and work to predict and prepare for the future. Adopt the new philosophy: Focus on quality! Focus the organization on quality and meeting the needs of the customer first.
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