ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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____ should act as main driver for TQM.
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QC
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Management
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QA
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None of the above
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Explanation:
Detailed explanation-1: -Executive Management: Top management should act as the main driver for TQM and create an environment that ensures its success.
Detailed explanation-2: -Total quality management (TQM) is a management strategy that emphasizes a continuous, organization-wide effort to maintain quality customer service and satisfaction. The goal of TQM is to foster customer loyalty by delivering service levels that keep customers coming back again.
Detailed explanation-3: -Primary Elements of Total Quality Management (TQM) The methods for implementing this approach come from the teachings of such quality leaders as Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, and Joseph M. Juran.
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