ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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the product will never go wrong
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customers will always be able to re-use the product
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the product meets customers expectations
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the product is made from the highest quality materials
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Detailed explanation-1: -Product quality refers to how well a product satisfies customer needs, serves its purpose and meets industry standards. When evaluating product quality, businesses consider several key factors, including whether a product solves a problem, works efficiently or suits customers’ purposes.
Detailed explanation-2: -A modern definition of quality derives from Juran’s “fitness for intended use.” This definition basically says that quality is “meeting or exceeding customer expectations.” Deming states that the customer’s definition of quality is the only one that matters.
Detailed explanation-3: -Quality, according to Juran, means that a product meets customer needs leading to customer satisfaction, and quality also means all of the activities in which a business engages in, to ensure that the product meets customer needs.