ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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The actual measurement of output to see if specifications have been met.
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The degree to which the product or service confroms to design specifications
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The totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs.
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The degree to which the product or service meets the customer expectation
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Detailed explanation-1: -There are a number of well-known quality definitions. ISO 8402 [ISO, 1986] defines quality as “the totality of features and characteristics of a product or service that bears on its ability to meet a stated or implied need". [Crosby, 1979] defines quality as “conformance to requirement".
Detailed explanation-2: -Quality is defined as the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs of the customer.
Detailed explanation-3: -"Quality is the totality of features and characteristics of a product or a service that bears on its ability to satisfy the given needs".
Detailed explanation-4: -Quality is meeting the “stated” and “implied” needs of the customer. It is by Quality a customer can be satisfied, delighted and be retained for mutual benefit. “Face is the index of mind”, “Quality is the index of a product or service". Quality is not something extraordinary.