ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
Question
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Goetsch and Davis (1994) put forward a holistic concept of quality as a dynamic condition related to, except
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Product
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Service
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Process
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Cost
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Explanation:
Detailed explanation-1: -Total Quality Management (TQM) is a management framework based on the belief that an organization can build long-term success by having all its members–from low-level workers to its highest-ranking executives–focus on improving quality and, thus, delivering customer satisfaction.
Detailed explanation-2: -Seven basic elements capture the essence of the TQM philosophy: customer focus, continuous improvement, employee empowerment, quality tools, product design, process management, and supplier quality.
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