ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
Goetsch and Davis (1994) put forward a holistic concept of quality as a dynamic condition related to, except
|
|
Product
|
|
|
Service
|
|
|
Process
|
|
|
Cost
|
Explanation:
Detailed explanation-1: -Total Quality Management (TQM) is a management framework based on the belief that an organization can build long-term success by having all its members–from low-level workers to its highest-ranking executives–focus on improving quality and, thus, delivering customer satisfaction.
Detailed explanation-2: -Seven basic elements capture the essence of the TQM philosophy: customer focus, continuous improvement, employee empowerment, quality tools, product design, process management, and supplier quality.
There is 1 question to complete.