ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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ISO
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TQM
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EFQM
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QC
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Detailed explanation-1: -In the industry of hospitality, total quality management (TQM)is a sharing process that authorizes employees in different levels to work in-groups in order to start guest service prospects and determine the most suitable approach to meet or exceed these prospects.
Detailed explanation-2: -Strong service quality enhances customer satisfaction, which not only translates to a better revenue stream or less financial losses, but also to a happier environment for your staff, as well as guests. The goal in hospitality is to make guests feel at home, away from their home.
Detailed explanation-3: -The Tourism Service Quality includes tour guide services, infrastructure or transportation accessibility, and tourist attractions such as products and accommodation.