ENTREPRENEURSHIP

Detailed explanation-1: -Crosby defined quality as a conformity to certain specifications set forth by management and not some vague concept of “goodness.” These specifications are not arbitrary either; they must be set according to customer needs and wants. Quality is defined as conformance to requirements, not as ‘goodness’ or ‘elegance’.

Detailed explanation-2: -According to Crosby’s Absolutes of Quality Management, quality means conformance to elegance, not requirements. True. Crosby placed more emphasis on management and organizational processes for changing corporate culture and attitudes than on the use of statistical techniques.