ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Responsiveness
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Empathy
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Reliability
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tangible
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Detailed explanation-1: -Reliability. Reliability is the ability to perform the promised service dependably and accurately. Doing what you say you’re going to do when you say you’re going to do it is essential to pleasing your customers.
Detailed explanation-2: -The five dimensions identified to measure service quality are tangibles, reliability, responsiveness, assurance and empathy. Using a five-dimension scale composed of 21 service attributes, the SERVQUAL survey measures the gaps between customer perceptions and expectations.
Detailed explanation-3: -The RATER metrics – reliability, assurance, tangibles, empathy, and responsiveness – are the five service dimensions in which your customers (consciously or not) evaluate your business.