ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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The main business process objective(s) are(i)Customer service(ii) Profit & loss (iii)Employee satisfaction The Correct Answer is
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(i) only
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(i) & (ii)
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(i) (ii)& (iii)
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None of the Above
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Explanation:
Detailed explanation-1: -An objective of TQM is to create products and services correctly the first time. This means that products ship with fewer defects, reducing product recalls, future customer support overhead and product fixes. Satisfied customers. High-quality products that meet customers’ needs result in higher customer satisfaction.
Detailed explanation-2: -TQM is considered a customer-focused process that focuses on consistently improving business operations management. It strives to ensure all associated employees work toward the common goals of improving product or service quality, as well as improving the procedures that are in place for production.
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