ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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The physical perception imparted by your hospitality business is important in achieving customer satisfaction.
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Happier environment
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Increased security
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Better value
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Customer loyalty
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Explanation:
Detailed explanation-1: -What is guest satisfaction in hotels? Guest satisfaction in hotels is the measurement of how happy and satisfied your guests are with your products and services. It depends on three Q’s: Quality, Quantity and Quickness.
Detailed explanation-2: -Conclusion: In term of customer loyalty issues, hotel location, service quality and perceived consumption value are the key factors which practitioners or hoteliers should realize how to enhance hotel guests’ satisfaction and lead them to a very high loyalty guests.
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