The totality of features and characteristics of product or service that bears on its ability to satisfy stated or implied needs of a customer.

QUALITY CONTROL

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Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]

A	Quality management
B	Quality policy
C	Conformity
D	Quality

Explanation:

Detailed explanation-1: -There are a number of well-known quality definitions. ISO 8402 [ISO, 1986] defines quality as “the totality of features and characteristics of a product or service that bears on its ability to meet a stated or implied need". [Crosby, 1979] defines quality as “conformance to requirement".

Detailed explanation-2: -American Society for Quality (also known as ASQ) defines Quality as “THE TOTALITY OF FEATURES AND CHARACTERISTICS OF A PRODUCT OR SERVICE THAT BEAR ON ITS ABILITY TO SATISFY STATED OR IMPLIED NEEDS”.

Detailed explanation-3: -"Quality means those features of products which meet customer needs and thereby provide customer satisfaction."

Detailed explanation-4: -Performance and intended function. Reliability of the product within a specific time frame. Conformity to product specifications. Product durability and lifespan. Product serviceability. Physical features of the product. Customers’ perception of the product. 10-Mar-2023

There is 1 question to complete.

ENTREPRENEURSHIP

ENTREPRENEURIAL OPERATIONS

QUALITY CONTROL