ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Employee
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Customer
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Both (a) & (b)
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None of the Above
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Detailed explanation-1: -TQM focuses on continual internal and process improvements over the long term, thereby enhancing the quality of produced products or services. TQM requires organizations to focus on continuous improvement, or Kaizen .
Detailed explanation-2: -The focus is to improve the quality of an organization’s outputs, including goods and services.
Detailed explanation-3: -There are two basic dimensions of quality: Performance quality measures to what extent a product or service meets the expectations of the customer. Conformance quality measures if processes are carried out the way they were intended to be carried out.
Detailed explanation-4: -Focus on the Customer Focusing on the customer underpins both TQM and ISO 9001:2015 and as such is a core element of both approaches.