ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Placing quality as a business strategy
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Involve every function and member of the organization in quality improvement efforts
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Fully oriented towards customer and employee satisfaction
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All are correct
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Detailed explanation-1: -What is Total Quality Management (TQM)? A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
Detailed explanation-2: -Total quality management (TQM) is the continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that employees are up to speed with training.
Detailed explanation-3: -The focus is to improve the quality of an organization’s outputs, including goods and services. Total quality management aims to hold all parties involved in the production process accountable for the overall quality of the final product or service.
Detailed explanation-4: -Commitment and Understanding from Employees. Quality Improvement Culture. Continuous Improvement in Process. Focus on Customer Requirements. Effective Control. 22-Jun-2012