ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Total Quality Management (TQM) focuses on
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Employee
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Customer
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Both (a) and (b)
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None of the above
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Explanation:
Detailed explanation-1: -TQM focuses on continual internal and process improvements over the long term, thereby enhancing the quality of produced products or services. TQM requires organizations to focus on continuous improvement, or Kaizen.
Detailed explanation-2: -2. TQM & ISO both focuses on employee. 3. Scatter diagram is used to measure between two variables.
Detailed explanation-3: -Focus on the Customer Focusing on the customer underpins both TQM and ISO 9001:2015 and as such is a core element of both approaches.
There is 1 question to complete.