ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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The service provided to customers before, during and after purchasing a product
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When a business meets customer needs
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A method of production
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None of the above
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Detailed explanation-1: -What is customer service? Customer service is the support that organizations offer to customers before and after purchasing a product or service. In customer service, the organization’s representative values both potential and existing customers equally.
Detailed explanation-2: -Customer service is the support you offer your customers from the moment they first contact your business to the months and years afterward. Providing good customer service means being a reliable partner to your customers-it goes beyond helping them troubleshoot, use, and make informed decisions about your product.
Detailed explanation-3: -Customer service is the interaction between the buyer of a product and the company that sells it. Good customer service is critical to business success, ensuring brand loyalty one customer at a time.