ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which of the following best describes service operations?Hint:Services are not tangible
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production processes in which resources are combined to create finished products
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production processes in which resources are broken down into components to create finished products
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activities producing intangible and tangible products, such as entertainment, transportation, and education
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activities producing tangible products, such as radios, newspapers, buses, and textbooks
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Explanation:
Detailed explanation-1: -There are four characteristics of service: Intangibility, Inseparability, Variability, and Perishability (Kotler and Keller, 2007). As service’s nature is intangibility, therefore manufacturing and service delivery is more complex than a product.
Detailed explanation-2: -BusinessOperations ManagementWhen a tangible product is NOT included in the service, it is calleda pure service.
Detailed explanation-3: -While products can either be tangible or intangible, services are intangible. The differences between products and services are based on different factors, including tangibility, perishability, variability, and heterogeneity.
There is 1 question to complete.