ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
|
|
Production line workers
|
|
|
Management
|
|
|
Shop floor workers
|
|
|
Everyone
|
Detailed explanation-1: -TQM requires the involvement of every team member to ensure that complete quality control is offered at every level. TQM doesn’t focus on a single department because the goal is to provide customers with a great experience from every level of the organization. Process-based.
Detailed explanation-2: -TQM requires organizations to focus on continuous improvement, or Kaizen. All departments that contribute to the creation of a product or service–including design, engineering and marketing teams–participate in TQM. Management acts as a facilitator by providing quality staffing and training and setting goals.
Detailed explanation-3: -Total quality management (TQM) is the continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that employees are up to speed with training.