ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which of the following is usually true about poor quality products?
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They are in demand
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They fail to meet customers expectations
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They are expensive
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None of the above
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Explanation:
Detailed explanation-1: -Poor customer service typically results in fewer customers, which translates into lower sales and profits for your business. This can initiate a vicious cycle in which a company tries to save money on staffing or customer service training, which makes service levels spiral downward even further.
Detailed explanation-2: -The key effects and impacts caused by poor customer service are customer dissatisfaction, difficulty to attract new customers, incurring additional costs, and losing revenue.
There is 1 question to complete.