ENTREPRENEURIAL OPPORTUNITIES
IDENTIFYING AND EVALUATING BUSINESS OPPORTUNITIES
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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What are good methods for collecting feedback from customers?
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Comment card available at the business
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A feedback page on the business’s website
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An on-line survey
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. All of the above
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Explanation:
Detailed explanation-1: -Examples include surveys, focus groups, and interviews. This is feedback that you haven’t explicitly asked for, though in many cases you need to actively go looking for this kind of feedback. Examples include social media activity, online reviews, and referrals.
Detailed explanation-2: -Acknowledge feedback promptly. Your window of time to engage a customer is slim. Be respectful. Dig into the issue. Don’t be afraid to continue the conversation.
There is 1 question to complete.