ENTREPRENEURSHIP

Detailed explanation-1: -The intangible benefits, sometimes also called “soft benefits”, are the profits ascribable to the improvement project that cannot be reported for formal accounting purposes. These benefits are not included in financial calculations because they are not monetary or are difficult to quantify and calculate.

Detailed explanation-2: -In some cases, businesses can use the process of elimination to assign quantitative values to intangible benefits after they’re achieved. This is done by measuring gains and subtracting the gains that come from tangible benefits, with the difference representing the value of the intangible benefits.

Detailed explanation-3: -Metrics for measuring success in this area include CSAT score, ASAT score and net promoter score (NPS) as well as customer and employee retention rates and churn.

Detailed explanation-4: -The common tangible benefits would be cash flow, cash income, and cost reduction. In essence, it is the net profit gain for a running business. The intangible benefits would include raising customer satisfaction rate, improved employee motivation, growing market share, and better reputation for a company’s brand.