INNOVATION AND CREATIVITY
TYPES OF INNOVATION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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avoid going bankrupt
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need to adapt faster with fast changes
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doesnt want to compete with others company
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to win the customer by improving the product
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Detailed explanation-1: -Automation allows customer service reps to work smarter and quicker. Improve customer outcomes: Automating responses to customers as well as accessing customer buying habits and preferences lead to better customer outcomes and increased retention.
Detailed explanation-2: -Incorporating technology into your customer service department is a win-win for both businesses and consumers. Use it to improve your lines of communication, respond to your customers’ needs, proactively interact with customers through an app, and keep customers informed.
Detailed explanation-3: -That helps maximize the productivity of your employees and minimize the expected downtime. Technology also improves workplace productivity by simplifying time-consuming tasks. For example, the use of document management software replaces tasks such as manual file retrieval, data entry, and filing.
Detailed explanation-4: -New technology has empowered consumers. They have unlimited access to information and demand products and services when they want. Social media has given consumers a bigger voice and new channels to communicate with brands and share their opinions with peers.