ENTREPRENEURSHIP

Detailed explanation-1: -Juran’s “fitness for use” definition of quality means, simply, the product must be fit to use. The product must satisfy customer expectations for price, safety, usability, availability, reliability, and serviceability. A product which meets these requirements is considered a quality product.

Detailed explanation-2: -There are a number of well-known quality definitions. ISO 8402 [ISO, 1986] defines quality as “the totality of features and characteristics of a product or service that bears on its ability to meet a stated or implied need". [Crosby, 1979] defines quality as “conformance to requirement".

Detailed explanation-3: -The inherent characteristics of a product or service created to satisfy customer needs, expectations and requirements are quality characteristics. Physical and functional characteristics such as weight, shape, speed, capacity, reliability, portability, taste etc.