The quality is fundamental to high performing organizations and organizations should focus on the quality of goods or services. This statement refer to .....

ENTREPRENEURIAL PROCESS

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Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]

The quality is fundamental to high performing organizations and organizations should focus on the quality of goods or services. This statement refer to ____

A	Jiang (2010)
B	Ab Wahid (2006)
C	Basu (2004)
D	Evans & Lindsay (2008)

Explanation:

Detailed explanation-1: -This is expressed by the ISO definition: “The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs". In simpler words, one can say that a product has good quality when it “complies with the requirements specified by the client".

Detailed explanation-2: -Total Quality Management (TQM) is a well documented philosophy for improving business and operations activities through adopting quality management systems, procedures and competencies.

Detailed explanation-3: -TQM can be summarized as a management system for a customer-focused organization that involves all employees in continual improvement. It uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization.

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