GENERAL KNOWLEDGE

Detailed explanation-1: -This is a Code of Customer Rights, which sets minimum standards of banking practices member banks have to follow while they deal with individual customers. It provides protection to customers and explains how banks are expected to deal with customers in their day-to-day operations.

Detailed explanation-2: -Personalized services Customers always look for customized and tailor-made services and products that match their current requirements. By identifying the critical business drivers, banks can seamlessly offer tailored support that will assist in shaping the customer experience.

Detailed explanation-3: -Duty of financial obligation: This requires customers to repay credit facilities and pay mutually agreed interest on loans and other financial services rendered by their banks as and when due.