GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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A business’s organizational structure can sometimes have a negative effect on customer relationship management because
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the marketing department has the most power.
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CEOs don’t like dealing with customers.
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customers will only deal with one department.
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different departments have different methods.
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Explanation:
Detailed explanation-1: -One negative aspect of the customer relationship with management comes from perceived familiarity. It is in a company’s best interest to make sure every customer feels important and special, but creating this environment has the potential to cause customers to constantly interact with management.
Detailed explanation-2: -Businesses are therefore faced with the challenge of retaining existing customers and sourcing new ones in their path to success. Poor customer relationship management will result in disastrous outcomes including customer loss, company misdirection and eventual liquidation.
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