GENERAL KNOWLEDGE

Detailed explanation-1: -Word-of-mouth marketing helps a company reach new audiences and build a positive brand reputation. By using this unique and organic means of marketing, businesses can attract customers and increase profitability all while strengthening their connection with their existing patrons.

Detailed explanation-2: -Word-of-mouth marketing is a form of marketing that focuses on getting consumers to talk about and share their positive experiences with a product or service with other people. It is one of the oldest and most effective forms of marketing and is especially powerful when it comes to influencing purchasing decisions.

Detailed explanation-3: -CXM is an approach to relationships with customers that goes beyond just marketing tools and software-with the goal of achieving a digital transformation that truly puts customers at the center of the business.

Detailed explanation-4: -Word-of-mouth marketing (or WOM marketing) is when a consumer’s interest in a company’s product or service is reflected in their daily dialogues. Essentially, it is free advertising triggered by customer experiences-and usually, something that goes beyond what they expected.