GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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providing customers with excessive product information.
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posting customer information on the business’s web site.
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allowing employees to have complete access to customer information.
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updating customer information in the computer database.
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Detailed explanation-1: -The use of CRM technology enables information integration and share, facilitates efficient and effective interaction between an organization and its customers, enables analysis of customer information and customizes the responses to customers.
Detailed explanation-2: -Cloud-based CRM technology This is one of the most popular types of CRM as it allows businesses the freedom to access all of their data and communicate with internal teams, partners, and customers without the need for any on-premise software or hardware.
Detailed explanation-3: -A CRM can help you store customer data such as user behavior, how long a customer has been with your business, purchase records, and notes on sales interactions, which you can use to optimize your sales and marketing processes and improve customer service across your organization.