GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Make sure the mistake is corrected.
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Blame the billing department.
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Get as upset as the customer.
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Call the customer’s supervisor to complain.
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Detailed explanation-1: -What should you do to demonstrate a customer service mindset in the following situation: An irate business customer yells at you because of a billing error? Make sure the mistake is corrected. Get as upset as the customer. Call the person’s supervisor to complain about the customer’s attitude.
Detailed explanation-2: -What will be the likely outcome of interrupting an angry customer? You will just escalate your customer’s anger.
Detailed explanation-3: -Walk the Talk: Demonstrate Good Customer Service. Training is Everything. Take Customer Feedback on Board. Emphasise Empathy for Customer Issues. Build Customer Relationships. Incentivise your Employees. Recognise Employee Customer Mindset Success. More items •01-Sept-2021