GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Are non-complainers a more difficult problem for businesses than complainers?
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Yes, because records of the complaints cannot be maintained.
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Yes, because the salesperson does not have an opportunity to handle the complaint.
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No, because non-complainers do not express ill feelings.
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No, because the salesperson can satisfy the non-complainer within company guidelines
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Explanation:
Detailed explanation-1: -Are noncomplainers a more difficult problem for businesses than complainers? Yes, because the salesperson does not have an opportunity to handle the complaint.
Detailed explanation-2: -One of the first things the salesperson should do when dealing with a complaint is let the customer vent. Unfortunately, many companies do a poor job understanding and satisfying their customers.
There is 1 question to complete.