GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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As employees go about their daily activities, their actions should be driven by whether the actions will:
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be witnessed by customers.
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result in additional sales.
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bring them personal fulfillment.
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result in customer satisfaction.
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Explanation:
Detailed explanation-1: -Satisfaction can be described as being happy at work. Engagement takes employees to another level. These employees will go the extra mile to resolve the client’s problems or work late to close a sale. They contribute to a culture that consistently delivers great service.
Detailed explanation-2: -Customers are an annoyance and an inconvenience to employees with a bad attitude. On the other hand, a positive and engaged attitude is likely to result in courtesy, emotional engagement and a real concern for the well-being and satisfaction of the customer.
There is 1 question to complete.