GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Businesses develop policies to help employees deal with customers the same way in similar situations so that employees will:
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give personal favors.
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treat customers differently.
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treat customers fairly.
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offer special privileges.
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Explanation:
Detailed explanation-1: -To create a feeling of value, businesses should never treat employees as if they are all the same – just as customers have their own preferences and tendencies, the same goes for how an employee treats and views their workplace. HR teams must give employees a highly personalised experience while at work.
Detailed explanation-2: -That means treating them with dignity and not being annoyed at them for interrupting your day. This also means expecting them to act like responsible adults. Too many businesses believe that good customer service means bowing to the whims of every customer with a complaint.
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