GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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By accurately explaining the company’s policies to customers, salespeople often are able to avoid misunderstandings with customers and improve the company’s:
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goals.
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routine.
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image.
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rules.
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Explanation:
Detailed explanation-1: -Interpreting business policies typically involves explaining company procedures, often written in bureaucratic language, to customers who are already irritated and upset.
Detailed explanation-2: -Positive customer relations give companies more insight into their customer’s problems because it creates an open channel of communication for relaying customer feedback. This leads to better individual interactions with customers, which builds up trust over time and influences their buying decisions.
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