GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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disappointing her/his friends and family.
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making her/his day better.
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helping her/him to earn a raise
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causing her/him to lose commission.
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Detailed explanation-1: -Furthermore, research finds that customers’ whose complaints are handled quickly can often turn into loyal customers and even brand advocates. In fact, a study by Harvard Business Review found that customers who have a complaint handled in less than 5 minutes are willing to spend more on future purchases.
Detailed explanation-2: -They understand the customer’s universe, what’s going on in their world, all of their frustrations, all of their opportunities, the problems they’re experiencing. They understand the customer. It’s important that when you’re handling a customer complaint, you understand the full story. And that’s what salespeople do.
Detailed explanation-3: -Substandard Products. Hidden Fees & Information. Not Keeping Promises. Poor Customer Service Experiences. Develop Complaint Guidelines. Reduce Long Waits on Hold. Acknowledge the Mistake. Don’t Forget to Follow Up.
Detailed explanation-4: -Use advanced technology to keep on top of safety issues. Provide exceptional customer service. Be sure to deliver on promised standards. Ask for feedback. Find the root of the problem.