GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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best-selling products.
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most talented employees.
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financial strengths and weaknesses.
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most valuable customers.
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Detailed explanation-1: -In essence, CRM helps a business to recognise the value of its customers and to capitalise on improved customer relations. The better you understand your customers, the more responsive you can be to their needs. CRM can be achieved by: finding out about your customers’ purchasing habits, opinions and preferences.
Detailed explanation-2: -What does a CRM system do? A customer relationship management (CRM) solution helps you find new customers, win their business, and keep them happy by organizing customer and prospect information in a way that helps you build stronger relationships with them and grow your business faster.
Detailed explanation-3: -This allows businesses to better anticipate their customers’ needs and, as a result, fulfill them. Effectively using customer relationship management can also provide a strategic advantage. Well organized customer data helps companies select the correct recipients for promotions and new products.