Employees who are in contact with customers can reinforce the companys service orientation by dressing professionally and:

BUSINESS MANAGEMENT

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Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]

Employees who are in contact with customers can reinforce the company’s service orientation by dressing professionally and:

A	maintaining a positive attitude.
B	offering deep discounts to loyal customers.
C	referring customer complaints to others.
D	using consensus-building skills.

Explanation:

Detailed explanation-1: -A customer service mindset can improve the company’s image and generate new customers. It also enhances the company’s internal culture by rewarding employees for their hard work and making them feel like they are a valued part of the organization.

Detailed explanation-2: -Professionalism in customer service is defined as displaying a courteous, helpful attitude at all times when interacting with customers. This includes being patient and respectful and taking the time to listen to customer concerns and addressing them accordingly.

Detailed explanation-3: -Employee performance can reinforce a company’s image through suggestion selling, order processing and fulfillment, and effective selling skills. Suggestion selling is useful for making the customer happier with his/her original purchase.

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GENERAL KNOWLEDGE

GK

BUSINESS MANAGEMENT