GK
BUSINESS MANAGEMENT
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
|
|
suspicious.
|
|
|
impatient.
|
|
|
argumentative.
|
|
|
leave-me-alone.
|
Detailed explanation-1: -What should you do if a customer is furious because he cannot access his data and is in danger of missing a deadline? a. Take responsibility for the customer missing his deadline.
Detailed explanation-2: -Solving difficult-customer situations benefits your company because it generates repeat business. When customers are happy and satisfied with the service you provide, they will patronize your business over and over again. It doesn’t mean that you will never encounter difficult customers again.
Detailed explanation-3: -Which of the following is the best way to handle suspicious customers: Explain and demonstrate good service as many times as you need to. How does solving difficult-customer situations benefit you personally? You gain valuable communication skills.
Detailed explanation-4: -A good first step is to apologize, even if you don’t feel like you have done something wrong. This simple action can help to calm them down so that you can move on to a more productive conversation. An angry customer may raise their voice, but you should keep your voice at a normal level.