GK
BUSINESS MANAGEMENT
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
|
|
It increases the employees’ efficiency levels.
|
|
|
It helps the business achieve its profit goals.
|
|
|
It creates a competitive work environment
|
|
|
It helps employees advance in their careers.
|
Detailed explanation-1: -Emphasis on customer service can lead to improved employee morale. Employees who are eager to help can not only improve the overall customer shopping experience and satisfaction but also decrease their daily work pressure. This ultimately encourages them to work to their maximum capacity.
Detailed explanation-2: -Greater customer loyalty As customers are satisfied with the experiences they have, they will recognize the efforts made to win their loyalty and are far more likely to continue patronizing such brands over the long term.
Detailed explanation-3: -They are responsible for representing your brand when interacting with potential buyers. Customer service can break a company’s chance to turn a potential customer into a loyal customer. After a positive customer service experience, 89% of consumers report they are more likely to return and make another purchase.