GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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technology.
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strategies.
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processes.
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people.
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Detailed explanation-1: -Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships.
Detailed explanation-2: -The use of CRM technology enables information integration and share, facilitates efficient and effective interaction between an organization and its customers, enables analysis of customer information and customizes the responses to customers.
Detailed explanation-3: -Cloud-based CRM technology This is one of the most popular types of CRM as it allows businesses the freedom to access all of their data and communicate with internal teams, partners, and customers without the need for any on-premise software or hardware.
Detailed explanation-4: -The problem with most CRM systems is that they are not set up to provide direct access to your records without jumping through hoops. This puts a strain on productivity and can even hinder sales. To mitigate this obstacle, it’s vital that organizations develop intelligent search tools integrated into their CRM systems.