GENERAL KNOWLEDGE

Detailed explanation-1: -Lagging indicators are the metrics used to measure the overall business impact of your customer support quality. Results take longer to measure, but these indicators can give you a better understanding of how well you’ve achieved your overall goals. An example of a lagging metric is CSAT scores.

Detailed explanation-2: -In business, a lagging indicator is a key performance indicator that reflects some measure of output or past performance that can be seen in operational data or financial statements and reflects the impact of management decisions or business strategy.

Detailed explanation-3: -They take time to measure: By definition, lagging indicators measure long-term trends, so they take weeks or months (or even longer) to change. You can’t see why: Lagging indicators show an outcome, but it can be unclear what variables impacted that outcome.

Detailed explanation-4: -Output Indicators Output indicators measure the success or failure of a process or business activity. Output indicators are one of the most used KPI types.