GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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The direct benefit that a business receives when its salespeople can answer customers’ inquiries is that:
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well-informed salespeople develop confidence in themselves.
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customers like knowledgeable salespeople.
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customers get the information they want.
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knowledgeable salespeople are more likely to make sales.
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Explanation:
Detailed explanation-1: -Positive customer relations give companies more insight into their customer’s problems because it creates an open channel of communication for relaying customer feedback. This leads to better individual interactions with customers, which builds up trust over time and influences their buying decisions.
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