GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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ask the customer to be brief.
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call the manager for assistance.
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let the customer explain the problem.
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make a record of all the facts.
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Detailed explanation-1: -Step 1: Dig deeper by asking the right questions. Step 2: Identify the type of customer you’re dealing with. Step 3: Respond to the customer quickly. Step 4: Present a solution, and verify that the problem is solved. Step 5: Log the complaint so you can track trends. 02-Jun-2022
Detailed explanation-2: -Regardless of the complaint’s cause or validity, there are three steps that a customer service department can take: “listen, ‘’ “resolve, ‘’ and “log.”
Detailed explanation-3: -Two parts of the complaints handling procedure The first part should be intended for your customers, explaining the process of filing a complaint and what to expect; and the second part should cover the activities that need to be conducted internally, by your employees.