GK
BUSINESS MANAGEMENT
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
The MSB Company provides its customers with critical or time-sensitive product information by sending them alerts or messages through their cellular phones. What form of technology is MSB using as an element of customer relationship management?
|
|
Dial up
|
|
|
Traditional
|
|
|
Global positioning
|
|
|
Wireless
|
Explanation:
Detailed explanation-1: -The more information you have about your customers, the more effective you will be at providing valuable products or services to your customers. The better you manage operational information, the more effective and efficient is your operation and your ability to meet regulatory compliance requirements.
Detailed explanation-2: -How does a customer service mindset benefit businesses? A customer service mindset can improve the company’s image and generate new customers. It also enhances the company’s internal culture by rewarding employees for their hard work and making them feel like they are a valued part of the organization.
There is 1 question to complete.