GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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What is an important aspect of a customer-centric business?
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Limiting the employees’ decision making
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Aligning business activities with customer needs
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Being satisfied with the status quo
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Reducing the number of touch points with customers
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Explanation:
Detailed explanation-1: -Focus on the customer – Customer-centric enterprises use segmentation to align and focus the enterprise on specific, targeted user segments. Understand the customer’s needs – Customer-centric enterprises move beyond merely listening to customers who ask for features.
Detailed explanation-2: -Connect With Customers. Curate Your Content. Engage Executives. Enrol Employees. 13-Mar-2020
Detailed explanation-3: -Customer Loyalty Programs. Loyalty programs are a great way to understand customer behavior which makes them prime for measuring the effectiveness of a customer-centric strategy. Customer Support Time. NPS Surveys. 12-Dec-2022
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