GENERAL KNOWLEDGE

GK

BUSINESS MANAGEMENT

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Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]

What kind of customer would make the following statement:“I just don’t know which of these my girlfriend would like best. I had better come back at another time.”?

A	Disagreeable
B	Suspicious
C	Slow/Methodical
D	Dishonest

Explanation:

Detailed explanation-1: -Rude and shoddy customer service is the top reason for why customers complain and leave a company. Customers perceive poor service as neglect of their feelings and do not hesitate to leave a company irrespective of its products and prices.

Detailed explanation-2: -The Aggressive Customer Readily complains, often loudly and at length. Response: Listen respectfully and actively, agree that a problem exists, and indicate what will be done to resolve it and when. Danger: Being aggressive in return.

Detailed explanation-3: -Product is out of stock. Broken/defective product. Product doesn’t meet expectations. Preferred payment not accepted. Long hold times. Disinterested customer service. Having to restate the issue. Issue not resolved on first call. More items •05-May-2022

There is 1 question to complete.