GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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What should salespeople do when they must cope with customers who are being disagreeable?
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Speed up the sale to minimize opportunity for disagreement.
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Use product knowledge to prove they are wrong.
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Listen patiently and try to stay calm.
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Ask them to come back when they are ready to buy.
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Explanation:
Detailed explanation-1: -When a post-sale customer complaint arises, the salesperson should: accept responsibility and promptly fix the problem. When listening to customer complaints, the salesperson must: let the customer know that he or she is happy the complaint was brought up.
Detailed explanation-2: -Always listen to your customers. They have complained for a reason and it is important to understand why they are complaining. Research shows that customers care more about quality than a fast response. Take time to listen and understand what their problem is.
There is 1 question to complete.