GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Restate the complaint
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Investigate the problem
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Take immediate action
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Ask a supervisor
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Detailed explanation-1: -Listen to the complaint. Thank the customer for bringing the matter to your attention. Record details of the complaint. Get all the facts. Discuss options for fixing the problem. Act quickly. Keep your promises. Follow up.
Detailed explanation-2: -Step 1: Dig deeper by asking the right questions. Step 2: Identify the type of customer you’re dealing with. Step 3: Respond to the customer quickly. Step 4: Present a solution, and verify that the problem is solved. Step 5: Log the complaint so you can track trends. 02-Jun-2022
Detailed explanation-3: -Listen to Your Customers. Offer Actionable Solution. Avoid Challenging Customer’s Complaints. Offer An Apology with Gratitude Attached. Be Polite While Responding. Use Right Tools for Managing Complaints. Share Actionable Feedback with The Team. More items •29-Sept-2021