GENERAL KNOWLEDGE

GK

BUSINESS MANAGEMENT

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Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]

What should you do to eliminate any misunderstandings that you or your customer might have concerning the customer’s complaint?

A	Thank the customer.
B	Take immediate action.
C	Explain company policy.
D	Restate the complaint.

Explanation:

Detailed explanation-1: -Listen carefully to the person who is angry. Let your customer vent for a few minutes if necessary. Show empathy for your customer’s concerns. Thank your customer for complaining. Sincerely apologize even if you are not the cause of the problem. Offer a solution. 08-Feb-2019

Detailed explanation-2: -Stay calm and listen. Identify the type of guest to whom you are speaking. Find the real source of the complaint. Find and offer a solution. Follow up to confirm that the problem was resolved. Respond to all complaints as quickly as possible. More items •26-Jan-2022

Detailed explanation-3: -Listen to Your Customers. Offer Actionable Solution. Avoid Challenging Customer’s Complaints. Offer An Apology with Gratitude Attached. Be Polite While Responding. Use Right Tools for Managing Complaints. Share Actionable Feedback with The Team. More items •29-Sept-2021

There is 1 question to complete.