GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which of the following are the three major areas of customer complaints?
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Poor service, inaccurate forms, and rudeness.
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Improper decisions, oversight, and service.
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Labeling, faulty design, and mispricing.
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Product, personnel, and the business.
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Explanation:
Detailed explanation-1: -Regardless of the complaint’s cause or validity, there are three steps that a customer service department can take: “listen, ‘’ “resolve, ‘’ and “log.”
Detailed explanation-2: -Good complaint handling means: Getting it right. Being customer focused. Being open and accountable.
Detailed explanation-3: -Long Wait on Hold. Unavailable or Out of Stock Product. Making Customers Repeat Their Problem. Uninterested Service Rep. Poor Product or Service. No First Call Resolution. Lack of Follow Up. New Product or Feature Request. 10-Oct-2022
There is 1 question to complete.