GENERAL KNOWLEDGE

Detailed explanation-1: -Changing loyalty patterns, boycotting, communicating dissatisfaction to other con-sumers (negative word-of-mouth), and seeking redress through public channels also can be cus-tomer reactions to dissatisfaction with a service.

Detailed explanation-2: -Inferior product or service. Not surprisingly, dissatisfaction with a product or service is a common cause of customer complaints. If your product doesn’t fulfill the expectations of your customers, or you make promises about a product that aren’t realized, you can expect customers to be unhappy.

Detailed explanation-3: -Apologize and reiterate your understanding of the issue. Immediately after thanking the customer, you should apologize for what happened and express empathy by explaining your understanding of the situation. This will let your customer know that you’ve taken the time to truly listen or read their complaint.

Detailed explanation-4: -Listen carefully to the person who is angry. Let your customer vent for a few minutes if necessary. Show empathy for your customer’s concerns. Thank your customer for complaining. Sincerely apologize even if you are not the cause of the problem. Get the facts. Offer a solution. 08-Feb-2019